Square Peg Associates


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Admin Assistant %2F Retentions Adviser -

Job Summary & Responsibilities

An exciting opportunity has arisen for a passionate, enthusiastic and genuine Admin Assistant / Retentions Advisor to join their team on a permanent, full time basis.

Our client is a leading insurance solutions provider servicing clients throughout the UK. They are a dynamic, ambitious business that is committed to their employee’s individual and collective success. Everyone in the business works together, supporting each other and they pride themselves on their friendly and rewarding work environment.

Person specification

You will be the first point of contact and therefore the first impression for the business both by telephone and in person. Immaculate presentation is vital as well as an ability to interact and put our visitors at ease. You must be confident, well organised and have the ability to prioritise your workload in an appropriate manner.

You will also be required to handle customers that may be looking to cancel or renew their services, using objection handling and negotiating skills with the key focus on retaining customers.

Job description

  • Welcome all visitors to the firm in a friendly, helpful and professional manner.
  • Receive incoming calls and assist with redirecting to relevant department, or taking messages when required.
  • Open, sort and distribute incoming post. Ensure outgoing post is dealt with in a timely and efficient manner.
  • Carry out general office administration tasks as required, including filing, maintaining records, photocopying documents, distributing paper to and loading up printers and photocopiers.
  • Organising the meeting room facilities and assist in ensuring both the reception area and all meeting rooms are kept clean, organised and tidy.
  • Carry out any tasks requested that are considered from time to time to form part of the overall day to day smooth running of the business.
  • Handling customers that may be looking to cancel or renew their services
  • Using objection handling and negotiating skills to explore issues with customers, with the purpose of resolving those issues and retaining customers
  • To enhance relationships with customers throughout the term of their policy and to add long term value to those relationships with customers
  • To make all efforts to achieve both individual and team targets
  • To provide customer-focused service to all inbound, outbound and email interactions

Essential skills:

  • Good organisation, time management and administrative skills.
  • Previous experience within retentions or renewals is preferred.
  • Excellent telephone manner and an ability to meet and greet clients.
  • Helpful, polite and professional with staff and visitors. Can-do attitude with the ability to work alone or as part of a team.
  • Smart professional appearance

Computer skills

Excel, word, outlook

Please apply to Square Peg Associates for immediate consideration or contact Jennifer on 01706 523079.

Basic Info

First Name:
Last Name: *
Address 1:
Address 2:
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Professional Details

Highest Qualification Held:
Notice Period:
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Attachment Information

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