An exciting opportunity has arisen for a passionate, enthusiastic
and genuine Admin Assistant / Retentions Advisor to join their team on a
permanent, full time basis.
Our client is a leading insurance solutions provider servicing
clients throughout the UK. They are a dynamic, ambitious business that is
committed to their employee’s individual and collective success. Everyone in
the business works together, supporting each other and they pride themselves on
their friendly and rewarding work environment.
You will be the first point of
contact and therefore the first impression for the business both by telephone
and in person. Immaculate presentation is vital as well as an ability to
interact and put our visitors at ease. You must be confident, well organised
and have the ability to prioritise your workload in an appropriate manner.
You will also be required to handle customers that may be looking
to cancel or renew their services, using objection handling and negotiating
skills with the key focus on retaining customers.
Welcome all visitors to the firm
in a friendly, helpful and professional manner.
Receive incoming calls and assist
with redirecting to relevant department, or taking messages when required.
Open, sort and distribute incoming post. Ensure outgoing post is
dealt with in a timely and efficient manner.
Carry out general office
administration tasks as required, including filing, maintaining records,
photocopying documents, distributing paper to and loading up printers and
Organising the meeting room
facilities and assist in ensuring both the reception area and all meeting rooms
are kept clean, organised and tidy.
Carry out any tasks requested that
are considered from time to time to form part of the overall day to day smooth
running of the business.
Handling customers that may be looking to cancel or renew their services
Using objection handling and negotiating skills to explore issues with
customers, with the purpose of resolving those issues and retaining customers
To enhance relationships with customers throughout the term of their
policy and to add long term value to those relationships with customers
To make all efforts to achieve both individual and team targets
To provide customer-focused service to all inbound, outbound and email
Good organisation, time management
and administrative skills.
Previous experience within retentions or renewals is preferred.
Excellent telephone manner and an
ability to meet and greet clients.
Helpful, polite and professional
with staff and visitors. Can-do attitude with the ability to work alone or as
part of a team.
Smart professional appearance
Excel, word, outlook
Please apply to Square Peg Associates for immediate consideration or
contact Jennifer on 01706 523079.
Call us now to start talking about your recruitment needs.