Square Peg Associates

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Customer Service Administrator - Accrington

Job Summary & Responsibilities

Role: Customer Service / Administrator / Account Handler
Location: Accrington  
Our client is a professional organisation with a large Customer Service team within an open plan office environment. They are looking for an exceptional Customer Service candidate who can handle all queries with confidence and maturity. 
Duties involve:
  • Answering inbound customer service calls as well as dealing with email correspondence 
  • Query resolution – building relationships with customers and suppliers
  • Building an excellent rapport with customers delivering a 1st class service
  • Will forward any non customer service calls to the relevant department
  • Deal with technical information and queries
  • Completing all relevant paperwork and administration
You should have:
  • It is essential to have worked in an office environment dealing with professional customer service calls
  • Strong IT skills including Word & Excel 
  • An excellent telephone manner, polite, friendly and informative
This role could also suit a graduate calibre person who has some work experience within a Customer focused environment. 
An excellent working environment is provided within a highly reputable business with good benefits.


Basic Info

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Professional Details

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