Square Peg Associates


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Export Sales Support Manager - Accrington

Our client is a highly successful and continually growing manufacturing company that sells their niche products into diverse global markets. They are looking for a professional and  experienced Export Sales Support Manager to lead their internal export service team based from Accrington.
This is a new appointment arising out of the company’s ambitious growth plans in export markets in which they see significant potential. The role will oversee a team of Export staffing who deliver an exemplary level of customer service in a timely fashion while maintaining the company’s best interest and focused on growth related activities.
You must have a minimum of 3 years Supervisory / Management skills as well as hands-on experience within Export.
The Export Sales Support Manager will be expected to:
•    Manage, coach and motivate a small Export team that support Area Sales Managers, Agents, Distributors and clients globally
•    Manage the day to day relationship with customers overseas via telephone and email
•    Resolve all customer queries with confidence
•    Propose new ideas and strategies and methods of working
•    Prepare customer quotations and deal with general product enquiries
•    Obtain pricing for sending goods via Sea and Air freight
•    Regular completion of Export Documentation including Certificates of Origins, EUR1 forms and ATR Movement certificates
•    Preparing all necessary documentation where a Letter of Credit is required.  
•    Liaise with Freight Forwarders to ensure all sailing schedules are met to achieve the correct delivery deadlines
•    Raise Proforma invoices and ensure monies are received
•    Servicing all aspects of customer relationship including sales, promotions, assistance with customer after sales service, inventory checks and credit control activities
Skills required for Export Sales Support Manager:
•    A track record within Export is essential
•    Supervisory management skills are required
•    Excellent written and verbal communication skills
•    Essential to be able  to work to strict deadlines and possess excellent attention to detail
•    Experience of handling export documentation
•    Demonstrable experience of maintaining customer relationships
The salary of offer is competitive and is dependent upon experience.
Please forward your cv to Square Peg Associates

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