Square Peg Associates


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Customer Service Team Manager - Burnley

Job Title: Customer Service Team Manager
Location: Burnley
Salary: £30,000 -36,000 plus fantastic benefits
Job Type: Permanent
An opportunity for an experienced Customer Service Team Manager to take responsibility
for a rapidly growing customer contact operation.
The Customer Service Team Manager will be able to bring passion, rigor and the ability
to develop a small team and its processes. Our client aims to deliver a professional and 
personable service to their business clients, which continues to set this award-winning
company apart from the competition.
The organisation offers a growing and positive environment, where personal development
is encouraged and welcomed across the business.
As the Customer Service Team Manager, you will work with the heads of department and
other senior customer management team to identify and develop best practice, driving a
positive, performance focussed culture which achieves and exceeds SLA’s and delivers
exceptional customer and employee engagement.
You will take responsibility for your team, nurturing, coaching and developing your them
to deliver a positive, engaging environment, where innovation and best practice are shared
and developed each and every day. Building your team by continuously enhancing skills,
experience and performance levels.
What we’re looking for:
The ability to prioritise and set daily tasks, whilst recognising that flexibility may be
required due to the day to day demands of the business will be key to achieving the best
possible service levels. Input into strategy, development of continuous improvements and
dealing with escalated customer enquiries will be part of your responsibilities.
• A genuine passion for constantly providing great experiences
• A proven record of excellence in a Team Leader / Manager role
• Great communication and influencing skills and a collaborative, team-based approach to work
This is a fantastic role in a company where you will be valued as an employee.
Please contact the team at Square Peg Associates for further details or apply now for immediate consideration.

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