Square Peg Associates


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Business Centre Manager - Stoke

Their ethos is to provide a high quality service and working environment for virtual office and conference clients and have a fantastic reputation with their customers and visitors to their centres.
Business Centre Manager Role
The Business Centre Manager needs to be proactive and knowledgeable about running a serviced office building with the drive to deliver exceptional service to all our clients.
Job Description
•    Responsible for conducting viewings with prospective tenants regarding the rental of office and meeting space, virtual offices and co-working agreements
•    Promotion of their office space and services via business development and sales activities to increase the customer base and revenue
•    Promptly action and drive forward leads, enquiries and renewals
•    Responsible for the day-to-day operation of the centre including facilities and maintenance
•    Engage with local businesses, networks and attend events as well as deliver local marketing activities
•    Delivering exceptional service to clients and staff alike
•    Regularly walk round sites to confirm that standards of appearance are being maintained
•    Ensure that all Health & Safety procedures are adhered to
•    Manage weekly fire alarm tests, evacuations, identification of and health & safety hazards of slips, trips and falls etc.
•    Oversee staff induction, training and continuous professional development
•    Maintain accurate data and office procedures
•    Manage financial aspects of accounts, billings and payments
•    Responsible for management of staff costs and centre costs
•    Responsible for the marketing of the property including social media posts and activity
•    Ensure that company procedures are adhered to
Sales Skill and Experience
•    Proven experience of managing a serviced office building and facilities management  
•    Proactive sales and networking experience
•    Exceptional customer service and client focus
•    Superb organisational skills and the ability to meet deadlines
•    Excellent time management and prioritisation skills
•    Good working knowledge of Microsoft Office Systems & IT skills

Basic Info

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Professional Details

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